Scope of work:
1. Process improvement in Queue management
2. Process improvement in Online consultations
3. Website creation
4. Strategy for Digital Marketing
5. Patient engagement by setting up a patient care team

Key impact:
1. Introduced a Queue Management System which reduced the waiting time in the Clinic from 2 hours to 10 mins
2. Increase inflow of repeat patients due to increased patient engagements
3. Ranked highly competitive keywords in the top 3 for Mumbai geography